Terms and Conditions of Trade


The Urban Cheese Company Ltd (The Urban Cheese Company) recognizes that from time to time there is a small possibility of products that could be faulty.  We check each product before it leaves our warehouse, including ensuring cultures are not past their best by date, but occasionally products may be faulty and not perform as expected.  The Urban Cheese Company will happily replace any product that we feel is faulty but in order to assess the fault the product must be returned to us within 3 months of purchase and be within the best by date. Once we have tested the product and concluded that there is a fault we will replace the product at no charge to the customer.  But, if we feel that the product is performing as expected we will not replace the product. PLEASE ENSURE THAT YOU KEEP THE INVOICE THAT ACCOMPANIES YOUR ORDER, THIS IS YOUR 3 MONTH REPLACEMENT INSURANCE POLICY.


The Urban Cheese Company Ltd (The Urban Cheese Company) recognizes that individuals with whom we conduct business value their privacy. However, in order to conduct business in this increasingly electronic economy, the collection of personal information is often necessary and desirable. It is The Urban Cheese Company’s goal to balance the benefits of e-commerce with the right of individuals to prevent the misuse of their personal information.

The collection of personal information:

The Urban Cheese Company will request personal information from you, like your name, e-mail address, company name, or telephone number to allow us to contact you and to process and ship your order.  As required by the Privacy Act 1993, The Urban Cheese Company will not sell, rent or trade your personal information to others.  At times it may be share your information with a third party but The Urban Cheese Company will not do that without your prior consent.

The Urban Cheese Company reserves the right to change, modify, or update this statement at any time without notice.

As we use Paypal for our credit card payments you may want to review their privacy policy.


The Urban Cheese Company uses a secure credit card facility and Paypal to obtain secure payment by credit card. Your credit card details are not held by The Urban Cheese Company and cannot be accessed by The Urban Cheese Company staff.

Please click here to view the Paypal Security Centre.

We welcome any questions or comments you may have about our privacy and security policy, please email us at:


The following terms govern the use of this website:

1. Content

While we endeavour to supply accurate information on this site, errors and omissions may occur. The Urban Cheese Company does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.

The Urban Cheese Company reserves the right to make changes to the content on this site at any time and without notice.

To the extent permitted by New Zealand law, The Urban Cheese Company makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.

2. Intellectual Property

The Urban Cheese Company owns all copyright and other intellectual property in this site. Everything on this site, unless otherwise stated, is copyright.

The Urban Cheese Company welcomes the use of this site for personal use, non-commercial use, research or study – provided that the user acknowledges all copyright and other notices contained in the content.

We advise that you may not copy or display for redistribution to third parties, or for commercial purposes, any portion of this site without the express permission of The Urban Cheese Company.

3. Links

Please note that although this site has some hyperlinks to other third party websites, these sites have not been prepared  and are not under the control of The Urban Cheese Company. The links are only provided as a convenience, and do not imply that The Urban Cheese Company endorses, checks, or approves of the third party site. The Urban Cheese Company is not responsible for the privacy principles or content of these third party sites. The Urban Cheese Company is not responsible for the availability of any of these links.

The Urban Cheese Company requires that you request our permission to include a link from another site to this site. If you would like to request permission, please email us at orders@urbancheese.co.nz

4. Jurisdiction

This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand.

5. Changes to this Agreement

The Urban Cheese Company reserves the right to alter, modify or update these terms of use at any time.